Two Mates Cleaning Pty Ltd · ABN 62 694 980 973 · Perth, Western Australia
Last updated: 23 August 2026
These Bond Cleaning Terms & Conditions apply to Bond Cleaning, Vacate Cleaning, End of Lease Cleaning and associated services supplied by Two Mates Cleaning Pty Ltd.
These Terms should be read together with:
By confirming a booking or allowing Two Mates Cleaning to commence the Service, you acknowledge that these Terms apply to the booking.
Nothing in these Terms excludes, restricts or modifies rights that cannot legally be excluded under the Australian Consumer Law.
For these Terms:
Means Two Mates Cleaning Pty Ltd, ABN 62 694 980 973, including our employees and authorised personnel performing the Service.
Means the person who books, purchases or is responsible for payment of the Service.
Means the property where the Service is performed.
Means the Bond Cleaning and any additional services specifically included in your accepted quote or booking confirmation.
Includes Bond Cleaning, Vacate Cleaning, End of Lease Cleaning and substantially similar move-out cleaning services.
Means the Two Mates Cleaning Bond Cleaning Checklist applicable to the Service.
Includes a property manager, real estate agent, landlord, lessor or another authorised representative responsible for inspecting the Property.
Means an eligible area within the agreed Service that has been missed or has not been cleaned to the standard reasonably expected of the Service.
Means our voluntary warranty under which eligible Cleaning Issues reported within 14 calendar days of completion are assessed and, where covered, re-cleaned without an additional cleaning labour charge.
Two Mates Cleaning provides professional Bond Cleaning designed to assist customers preparing a rental property for inspection and handover.
Our cleaners work according to:
A Bond Clean is a cleaning service.
It does not include repairs, restoration, maintenance or every possible service that a landlord or Property Manager may subsequently request.
Our detailed Bond Cleaning Checklist is published separately.
It explains the areas ordinarily included in our standard Bond Cleaning Service.
See our full Bond Cleaning Checklist.
The Checklist should be read together with your individual quote.
If your written quote specifically includes or excludes something differently from the general Checklist, the written quote for your booking takes priority.
Only services included in your accepted quote or booking confirmation form part of the Service.
Depending on your booking, separately quoted services may include:
A Property Manager requesting an additional item after the clean does not automatically make that item part of the original Service.
Our quote is prepared using information supplied by the Customer.
This may include:
The Customer is responsible for providing reasonably accurate information.
The price may need to be adjusted if the Property is materially different from the information supplied when the quote was prepared.
Examples include:
Where reasonably practicable, we will advise the Customer before performing chargeable additional work.
We will not knowingly complete significant optional additional work and then charge for it without appropriate approval.
Standard Bond Cleaning pricing assumes a reasonably typical level of end-of-tenancy cleaning.
A Property may be considered heavily soiled or below average where there are substantial levels of:
Where additional time or specialist work is required, an additional charge may be quoted.
If the Customer declines the additional work, Two Mates Cleaning may complete the original agreed scope where reasonably possible.
Work declined by the Customer is not included in the 14-Day Re-Clean Warranty.
Bond Cleaning should preferably take place once the Property has been vacated.
Before our cleaners arrive, the Customer should ensure:
Unless we have agreed to clean a furnished Property, the Service is based on the Property being vacant.
Our cleaners are not required to move:
If an item prevents reasonable access to an area, that inaccessible area may be excluded from the Service and our voluntary Re-Clean Warranty.
Standard Bond Cleaning does not include removal or disposal of rubbish or unwanted belongings unless specifically booked.
Customers should remove:
before our cleaners arrive.
Where available, end-of-lease rubbish removal can be quoted as a separate service.
Electricity and running water must be available while the Service is being performed.
If either service is unavailable, we may:
The 14-Day Re-Clean Warranty does not cover an issue to the extent that the lack of electricity or water prevented the area from being properly cleaned.
The Customer is responsible for ensuring our cleaners can access the Property at the confirmed time.
Access may be arranged through:
Please ensure any required keys, codes, fobs, lift access or building approvals have been arranged before our arrival.
For apartments and strata properties, the Customer should arrange any necessary:
Please tell us about significant access restrictions before booking.
Any unusual parking requirement or separate key collection arrangement should be disclosed before the booking.
Reasonable additional parking or travel charges may apply where they have been disclosed and agreed with the Customer.
Window cleaning is limited to the window cleaning included in your quote and Checklist.
High or inaccessible windows requiring:
are not included unless specifically quoted.
Our cleaners are never required to perform unsafe work.
Standard blind cleaning is limited to the cleaning method specified in our quote or Checklist.
Old or deteriorated blinds can become brittle through age and sun exposure.
Where a blind appears fragile, damaged or unsafe to clean normally, the cleaner may use a reduced cleaning method or decline to clean the affected component to avoid causing damage.
Wall cleaning varies according to the Service purchased.
Unless specifically included, extensive wall washing is not automatically included in standard Bond Cleaning.
Walls with:
may require additional cleaning.
Some wall conditions cannot be removed through cleaning and may require repainting.
Where full wall cleaning was not booked, those excluded areas are not covered by the 14-Day Re-Clean Warranty or our voluntary Refund Policy.
Cleaning cannot restore every deteriorated surface.
Silicone and grout can develop:
Surface cleaning may improve these areas without completely removing the visible condition.
Where silicone requires removal and replacement, this is maintenance rather than standard cleaning.
Permanent silicone or grout discolouration is therefore not considered a missed cleaning item.
Light surface mould may sometimes be cleaned as part of the applicable Service.
Extensive mould or mould caused by:
may require specialist treatment.
Cleaning visible mould does not repair the cause of a mould problem or guarantee that mould will not return.
Certain items are outside standard Bond Cleaning and may require a specialist.
Examples include:
Specialist work that was not included in the booking is not covered by our Bond Cleaning Warranty.
Cleaning cannot repair existing damage or normal deterioration.
Our Service does not guarantee removal or correction of:
A remaining condition is not automatically evidence of substandard cleaning.
Two Mates Cleaning may decline any task that we reasonably believe creates a health or safety risk.
Examples include:
Safety takes priority over the completion of a particular cleaning item.
Two Mates Cleaning may take reasonable photographs or videos before, during or after the Service for purposes including:
These records will be handled in accordance with our Privacy Policy.
We will not use identifiable photographs of a customer's Property for promotional purposes where additional consent is required without obtaining that consent.
Any completion time provided before the Service is an estimate unless specifically agreed otherwise.
Actual cleaning time can vary according to:
The Customer should remain reasonably contactable around the commencement of the Service.
We may need instructions concerning:
If we cannot contact the Customer, we may continue with the originally agreed Service where reasonably practicable.
We will not assume approval for significant additional charges merely because the Customer cannot be contacted.
Payment must be made according to the conditions contained in the:
A 10% booking deposit may be required to confirm and reserve the cleaning appointment.
If the Customer cancels the scheduled Service more than 72 hours before the confirmed commencement time, payments already made will be refunded less a:
The fee contributes to the administrative and payment-processing costs associated with cancelling the confirmed appointment and processing the refund.
If the Customer cancels within 72 hours of the confirmed commencement time, including between:
the 10% booking deposit is non-refundable, subject to applicable law.
Where the Customer has paid more than the 10% deposit, the remaining refundable balance will be returned subject to these Terms and applicable law.
A Customer may request that a confirmed appointment be moved to another date or time.
A:
applies to a Customer-requested change of a confirmed cleaning schedule.
All replacement appointments are subject to Two Mates Cleaning's availability.
We cannot guarantee:
If Two Mates Cleaning needs to reschedule the Service, the Customer will not be charged our $20 customer rescheduling fee.
If we cancel the Service and cannot provide the agreed work, amounts paid for services not supplied will be refunded as required by applicable law.
Two Mates Cleaning provides eligible Bond Cleaning customers with a:
The Warranty is designed to cover missed cleaning items that:
If an eligible Cleaning Issue is raised within 14 calendar days after completion of the original Service, contact us and allow us a reasonable opportunity to assess the issue.
Where covered, we will return and re-clean the eligible affected area without an additional cleaning labour charge.
Full Warranty conditions are available at our 14-Day Re-Clean Warranty page.
Examples of eligible issues may include:
Coverage remains subject to the complete Warranty conditions.
Our voluntary 14-Day Re-Clean Warranty does not cover an issue to the extent it relates to:
If a Property Manager identifies a cleaning issue, please send us the relevant:
We will assess each issue against:
A request from a Property Manager does not automatically establish that the requested item formed part of the original Service.
To make a warranty claim, please provide:
Please make the Property reasonably available if an inspection or re-clean is required.
Where we accept an eligible Warranty claim, the re-clean will address the approved Cleaning Issues.
The warranty does not automatically provide another complete Bond Clean where only individual areas require rectification.
No additional cleaning labour fee will be charged for covered rectification work.
The Property may become dirty again after our Service.
Our Warranty does not cover a condition to the extent it was caused afterwards by:
Simply entering the Property does not automatically cancel the entire Warranty.
Only conditions caused or materially affected after our clean are excluded.
The 14-Day Re-Clean Warranty relates to our cleaning work.
Two Mates Cleaning does not control whether a landlord, Property Manager or other party ultimately releases the Customer's entire rental bond.
Bond deductions may relate to matters including:
Our Warranty therefore means:
It does not mean that Two Mates Cleaning guarantees the outcome of every bond claim.
Our Refund Policy primarily applies where the Customer alleges that the cleaning Service itself was materially substandard.
A refund is not automatically available merely because:
Full details are available in our Bond Cleaning Refund Policy.
Where a refund is requested because the Customer considers the Service substandard, Two Mates Cleaning requires sufficient evidence to investigate the complaint.
Customers should provide clear photographic evidence wherever reasonably available.
For multiple alleged issues, photographs should be provided for each affected area.
We may also request:
Photographs should preferably be taken before another cleaner or person alters the area.
An item that was never included in the booked Service does not become refundable merely because a Property Manager subsequently requests it.
Examples can include:
Such items are outside the applicable refund calculation unless Australian Consumer Law requires otherwise.
Where a Property was substantially dirtier than described at booking and additional work was reasonably required, Two Mates Cleaning may explain the additional requirements and provide an additional price.
If the Customer declines that additional work, the declined work does not subsequently become part of:
Work we actually agreed to perform must nevertheless be carried out with the standard required by applicable law.
Where an eligible issue is minor and can reasonably be corrected, our usual first remedy is to re-clean the affected area.
For example, one missed cupboard or one section of skirting board would not ordinarily mean that an otherwise properly completed whole-property Bond Clean has no value.
The appropriate remedy depends on the circumstances and applicable Australian Consumer Law.
If the alleged problem can reasonably be fixed through cleaning, please contact Two Mates Cleaning before engaging another cleaning company.
We should be given a reasonable opportunity to:
If another cleaner is engaged before we are given a reasonable opportunity to investigate or rectify an eligible minor issue, reimbursement of the third-party cleaner's costs is not automatic.
This clause does not limit any remedy that must be provided under Australian Consumer Law.
Our cleaners must take reasonable care while performing the Service.
If you believe that Two Mates Cleaning caused damage, please contact us as soon as reasonably practicable and provide:
We may request an opportunity to inspect the item before repair or replacement work is arranged.
Prompt notification assists our investigation but does not remove rights that cannot lawfully be excluded.
Two Mates Cleaning is not responsible for damage that existed before the Service.
Our cleaners may photograph pre-existing:
for quality-control and record-keeping purposes.
Threatening, abusive, discriminatory, violent or harassing behaviour towards our staff is not accepted.
Where behaviour or Property conditions create a genuine safety risk, Two Mates Cleaning may suspend or discontinue the Service.
Any financial consequences will be determined according to the circumstances, these Terms and applicable law.
Our 14-Day Re-Clean Warranty and our own Refund Policy provide additional benefits and procedures.
They do not replace rights under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
The 14-day period applies to the additional Two Mates Cleaning Re-Clean Warranty.
It does not mean statutory consumer rights automatically end after 14 days.
Two Mates Cleaning provides a cleaning service and does not determine legal responsibility for the condition of a rental property.
The condition expected at the end of a tenancy can depend on factors including:
Two Mates Cleaning does not provide legal advice about bond disputes.
Nothing in these Terms is intended to exclude, restrict or modify a guarantee, right, remedy or liability that cannot legally be excluded under Australian law.
Where a provision of these Terms conflicts with a non-excludable statutory right, the statutory right applies.
If any provision of these Terms is determined to be invalid or unenforceable, that provision may be read down or severed to the extent necessary without invalidating the remaining provisions, where permitted by law.
Two Mates Cleaning may update these Terms from time to time.
For an existing confirmed booking, the Terms made available at the time of booking will ordinarily apply unless:
These Terms are governed by the laws of Western Australia and applicable Commonwealth legislation.
For questions about your Bond Cleaning, quote, warranty or complaint, contact:
Phone: (08) 6275 2020
Email: contact@twomatescleaning.com.au
Business address: 7 Sanderson St, Embleton WA 6062
Website: twomatescleaning.com.au
Questions about these Terms? Contact us or read more about Two Mates Cleaning.
